1. Who we are

Guided Labs Pvt. Ltd. (“Guided Labs”, “we”, “our”, “us”) is a technology company registered in Nepal, headquartered at Ward No. 5, Tikathali, Mahalaxmi Municipality, Lalitpur, Nepal. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website (guidedlab.com) and our services.

If you have questions about this policy, contact us at contact@guidedlab.com.

2. What we collect

We collect personal data only when you provide it to us, or when it is generated automatically as part of your interaction with our website.

Information you provide directly:

Contact form submissions (name, email, phone, company, message)
Waitlist registrations (email, name, product interest)
Account registration for our products (email, name, password)

Information collected automatically:

IP address and browser type (for security and analytics)
Pages visited and time spent (via privacy-respecting analytics)
Cookies required for authentication and session management

3. How we use your information

To respond to your contact or project inquiries
To notify you about products you joined the waitlist for
To provide and improve our services and products
To send relevant communications (you can opt out at any time)
To detect and prevent spam, fraud, or security issues
To comply with applicable laws and regulations

4. How we store and protect your data

Your data is stored in Supabase (PostgreSQL), hosted on infrastructure that meets industry-standard security requirements. We use HTTPS encryption for all data in transit. Access to personal data is restricted to authorised personnel only.

We retain contact form data for up to 3 years, waitlist data until you request deletion, and analytics data for up to 24 months in aggregate form.

5. Third-party services

We use the following third-party services to operate our website and products:

Vercel — hosting and edge network
Supabase — database
Resend — transactional email
Vercel Blob / AWS S3 — file storage

Each of these services has their own privacy policies. We do not sell your data to any third party.

6. Your rights

You have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent to marketing communications at any time

To exercise these rights, email us at contact@guidedlab.com with your request. We will respond within 30 days.

7. Cookies

We use essential cookies only — for authentication and session management. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, but some features of our products may not function correctly without them.

8. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the “last updated” date at the top of this page. Material changes will be communicated to registered users by email.

9. Contact

For any privacy-related questions or requests:

Guided Labs Pvt. Ltd.

Ward No. 5, Tikathali, Mahalaxmi Municipality, Lalitpur, Nepal

contact@guidedlab.com